Our Terms & Conditions

Who we are

In this Privacy Policy references to ‘we’ and ‘us’ are to DSG Retail Limited trading as Currys, PC World and Knowhow, company number 504877, registered office 1 Portal Way, London, W3 6RS.

What information we collect and how

The information we collect via this web form may include:

(1) Any personal details you type in and submit, such as name, address, email address, etc. We only collect information that we require to register your product with us for the purposed of safety recall notifications.

(2) Your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website and your location (e.g. county/city) for our site analytics.

What we do with your information

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

(1) to contact you should a product that you register with us be subject to a safety recall.

(2) We are a subsidiary of Dixons Carphone plc and we may need to pass the information we collect to other companies within our group for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us.

How can I see a copy of the information you hold about me?

The Data Protection Act (DPA) gives you the right to see personal information we hold about you. If you want copies of this information, please send us a written request with the following:

• Your full name and address
• Your account number
• A cheque for £10 (admin charge) made payable to Dixons Carphone
• Details of any specific information you require
• One proof of identity - we can accept a photocopy of either your passport or your driver's licence
• One proof of identity of address - we can accept a photocopy of a recent credit or debit card statement, a utility bill showing the same name and address as on your account.

Do not send original documentation as we cannot guarantee the safe receipt or return of these.

Please send your written request, cheque and proof of identity and address to:

Dixons Carphone
Data Protection Officer
PO Box 375
Southampton
SO30 2PU

We recommend you send your request by Recorded Delivery but this is not compulsory. Please note that we do not take online payments.

What happens next?

Once we receive your request, along with your cheque and proof of identity, we'll get back to you within 40 days.

Other Websites

This privacy policy only covers this web form. All other websites which may be linked to by this web form are subject to their own policy, which is different from ours.